Due to the consumable and perishable nature of
tea products, returns or exchanges are accepted only under the following
conditions:

• The product received is damaged, defective,
  or leaked
• The product received is incorrect
  (wrong item delivered)
• The package is tampered with at the time of
  delivery

⚠️ Products once opened, used, or partially consumed are
not eligible for return or exchange.

Customers must raise a return or exchange request within
48 hours of receiving the order.

To request a return or exchange, please email us
at: 📧 info@tealings.in

Include the following details:

• Order ID
• Clear images or video of the damaged/incorrect
  product
• Brief description of the issue

Requests received after 48 hours may not be
accepted.

Once your request is reviewed and approved:

• We may arrange a replacement shipment,
  or
• Offer a refund, depending on the
  situation and product availability

Tealings reserves the right to:

• Inspect the returned product (if applicable)
• Reject requests that do not meet the policy
  criteria

a. Mode of Refund

Approved refunds will be processed via:

• Original payment method (UPI, card, net
  banking), or
• Store credit (if preferred by the customer)

b. Refund Timeline

• Refunds are initiated within 5–7 working
  days after approval
• The time taken for the amount to reflect may
  vary depending on your bank or payment provider

Shipping charges, if any, are non-refundable,
unless the return is due to an error on our part.

Exchanges are subject to:

• Availability of the requested product
• Verification of the issue raised

If the replacement product is unavailable, a refund or
store credit will be provided.

The following items are not eligible for
return or exchange:

• Opened or used tea products
• Products returned without original packaging
• Items damaged due to mishandling after
  delivery
• Gift cards or promotional items

• Orders can be cancelled only before
  dispatch
• Once dispatched, cancellations are not
  permitted

To request cancellation, please contact us
immediately at info@tealings.in.

Tealings ensures careful packaging of all orders.
However, minor dents or cosmetic damage to outer packaging during transit that
do not affect product quality are not considered valid grounds for return.

Tealings reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective
immediately upon posting on the website.

Tealings currently ships orders across India. We do not offer international shipping at this time.

Delivery availability may vary based on serviceability of the customer’s location.

• Orders are processed within 1–3 working days after confirmation
• Orders placed on Sundays or public holidays are processed on the next working day
• You will receive an order confirmation and dispatch notification via email or SMS

• Standard delivery time is 3–7 working days from dispatch
• Delivery timelines may vary depending on:

1. Location
2. Courier partner

• Weather conditions or unforeseen circumstances

Tealings is not responsible for delays caused by courier partners, natural calamities, or regulatory restrictions.

• Shipping charges, if applicable, are clearly mentioned at checkout
• Promotional offers may include free shipping on select orders or order values
• Any additional charges such as COD (if applicable) will be displayed before payment

All Tealings products are:

• Hygienically packed
• Sealed in inner protective packaging
• Carefully placed in sturdy outer boxes

We follow strict quality, safety, and hygiene
standards to ensure freshness during transit.

• Please ensure that the shipping address and contact details are accurate
• Tealings is not responsible for non-delivery due to incorrect or incomplete address details
• If a delivery attempt fails due to customer unavailability, re-delivery will be subject to courier partner policies

If your order arrives damaged, leaked, or incomplete:

• Please contact us within 48 hours of delivery
• Share clear images or videos of the and product

📧 Email: info@tealings.in

Such cases will be handled in accordance with our Returns, Refund & Exchange Policy.

Once your order is dispatched, tracking details will be shared via email or SMS. You can use these details to track your
shipment directly with the courier partner.

Orders returned to us due to:

• Incorrect address
• Customer refusal
• Repeated failed delivery attempts

may be re-shipped at additional shipping cost or cancelled as per our discretion.

Tealings reserves the right to modify this Shipping & Delivery Policy at any time. Updates will be effective immediately upon
posting on the website.

For shipping or delivery-related queries, please contact:

Tealings
(Grainify Organics)

📧 Email:
info@tealings.in

🌐 Website:
www.tealings.in

By placing an order on Tealings, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery
Policy.